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Analysis review and end-to-end support of existing networks. Phased implementations and migrations of new technologies into existing environments. Complete deployments in new environments.

Cabling/hubs/switches
  • Configuration
  • Monitoring
  • Review: LAN Reliability
  • Review: LAN Bandwidth
Desktops
  • General Support
  • Review: OS Version
  • End User Support
  • End User Training
  • Review: Hardware Obsolescence
Mobile Devices
  • General Support
Servers
  • General Support
  • Review: OS Version
  • Review: File Storage
  • Review: Authentication
  • Review: Database
  • Review: Database Design
  • Review: Remote Access
  • Review: Proxy
  • Review: Hardware Obsolescence
  • Review: Capacity Management
Routers
  • Internet
  • VPN
Internet Connection
  • Bandwidth
  • Reliability
  • SLA Review
Backups
  • Technology
  • Depth
  • Reliability
  • Restoration tactics
Firewalls / Security
  • Rulesets
  • DMZ
  • Anti-virus
  • Anti-spyware
  • Password Internet/External
  • Physical: Lock and key
  • Physical: Surveillance
  • Physical: Data
  • Vulnerability Testing
  • Mass storage device: Server side
  • Mass storage device: Client usage
Updates and Patch Management

Software Updates

Disaster Recovery
  • Physical system recovery after the incident
Desktop and Server Standards
  • Help create and maintain
Web Presence
  • Intranet
  • Extranet
E-mail system
  • Server-Client technology
  • Synchronization
  • Anti-virus
  • Anti-spam
  • Open relay
  • Open DNS (recursion)
Acceptable Use Policy suggestions

Maintenance services

Supplement the skillset of the indigenous IT staff

Website hosting and e-mail
  • Basic Web Presence
  • E-Commerce
  • Graphical Design
  • Database Driven
  • Intranet
Problem Management
  • Helpdesk
  • Onsite Support
  • Incident Response: Remote Assistance
  • Incident Response: Telephone support
  • Incident Response: E-Mail support
  • Incident Response: IM support
Disaster Planning Management

Vendor Agreement (SLA) Management

IT Vision: Define Current System
  • Infrastructure Schematics
  • Documentation: Asset Inventory
  • Documentation: IP Inventory
  • Documentation: Password Keychain
IT Vision: Path Forward
  • Standards definition and implementation
  • 6 months to 2 year IT planning
IT Vision: Budget Analysis and Planning
 


 
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